Mac: Double click the .zip file, then search for the product folder or product file.

PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

If you continue to have trouble, just contact support and we'll be happy to help you.